TERMS OF SERVICE

Booking & scheduling

Selecting an available start time submits a booking request; the time is not confirmed until Frontier approves it and the customer pays the required deposit or full total. Frontier reviews the route, vehicle count and total service duration, then sends a temporary payment hold on the customer's private request page. A confirmed appointment blocks the full service duration plus the owner's travel and cleanup buffer. If route, weather or safe access requires a change, Frontier will contact the customer before moving the appointment.

Twenty-four hours' advance notice is preferred, but requests may be submitted for same-day work when an owner work window remains available. Same-day requests are not appointments until Frontier approves the requested start time and payment is verified. The latest appointment may start at 5:00 PM.

Mobile arrival is approximately 30–40 minutes around the confirmed start. Traffic, weather and earlier appointments may affect timing. The confirmed start is an arrival window, not an exact-to-the-minute promise or live GPS estimate.

Fixed prices & vehicle condition

The booked total is calculated from the selected service, vehicle size or configuration, condition level and fixed-price add-ons. Photos are optional.

Excessive Condition covers the usual heavy-pet-hair workload, extra dirt, crumbs, sand, mud, stains, added interior cleaning time and similar detailing-related buildup. The fixed car/pickup fee is $30 for Small, $30 for Standard, $40 for Large and $50 for XL. Seat shampoo is $20 per row, carpet shampoo is $30, Pet Hair Removal is $15 for normal-condition interiors or additional coverage beyond Excessive Condition, and engine/chassis cleaning is a separate $20 add-on.

Your booked price is based on the vehicle condition selected at checkout. If the vehicle requires the Excessive Condition option and it was not selected, Frontier will explain the updated price before any work begins. You may approve the update or decline service. If the customer declines a changed price or service, Frontier refunds all payments. No travel deduction applies.

Customer responsibilities

The customer must have permission for service at the location and provide a safe, legal work area with reasonable access to the vehicle. Please provide accurate vehicle information and disclose delicate finishes, loose trim, aftermarket parts, electrical issues, leaks, prior repairs and any known damage before service begins.

Frontier confirms service-area eligibility and access before approving the appointment. Any proposed change to the agreed price or service needs customer agreement.

Remove valuables, important documents, weapons, medication and fragile belongings before the appointment. Child seats should be removed and reinstalled by the customer unless a different arrangement is approved in advance.

Service scope & results

While every effort is made to achieve the best possible results, some stains, odors, scratches, discoloration, and wear may be permanent and cannot be completely removed.

Cleaning may reveal pre-existing wear or damage that was hidden by dirt. Detailing is not mechanical, electrical, body or upholstery repair, and only the services listed in the approved scope are included.

Chemicals & sensitive finishes

Products and methods are selected for the surface being cleaned. Wheel or aluminum brightener is used only on compatible finishes; polished, uncoated, damaged or sensitive aluminum is inspected before chemical use. A safer method may be substituted when compatibility is uncertain.

Metal polishing and other partner services may be coordinated with a trusted service partner. The provider, scope, price and scheduling for partner work will be disclosed before approval.

Unsafe or unsanitary conditions

We may pause, refuse or discontinue service when a vehicle or work area presents a safety hazard, biohazard, active pest infestation, human or animal waste, needles, weapons, severe mold, dangerous chemicals or conditions outside the approved scope. Any additional sanitation work must be separately reviewed and approved.

Payment & cancellations

For new requests under the October 26, 2026 policy: no payment is collected when you send a request. After Frontier approves your date, time and total, pay a 25% deposit rounded up to the next whole dollar, or pay the full total. The deposit counts toward the service. For example, a $130 service has a $33 deposit and a $97 remaining balance.

The payment hold normally lasts 12 hours and ends earlier for an appointment starting sooner. Your exact deadline is shown before payment. Verified payment confirms the appointment. If the deadline passes, the hold is released and Frontier must approve a new offer before you pay.

The remaining balance is due after the detail. You may pay online through Stripe or use cash or Zelle as agreed with Frontier. The website does not automatically charge a saved card for the balance.

Cancellation before departure: cancel from your private appointment page before Frontier starts driving and receive a full refund, even for a late cancellation. No automatic forfeiture of the deposit applies.

After departure: a customer-caused cancellation, no-show or lack of agreed access goes to owner review. Any deduction is limited to documented, legally recoverable wasted-trip costs, capped at $20 and never more than the amount paid. The owner explains the deduction on your private page and refunds the rest. Calling a payment a deposit does not make it nonrefundable.

For a no-show or failed access, Frontier records arrival within the agreed window, calls and texts, and allows 15 minutes from the later of arrival or the scheduled start before declaring the visit unsuccessful. Frontier records the departure and contact attempts. A late arrival caused by Frontier is not grounds for a deduction.

If Frontier cancels, weather or equipment prevents service, Frontier is at fault, or you decline a changed price or service, all payments are refunded. Refunds return to the original card; your bank may take several business days to display them. A pending refund is not a completed refund.

Rescheduling: request a new time on your private page before departure. Your existing appointment remains in place until Frontier approves the new time. Your payment transfers to the agreed appointment without another deposit for the same total. If a new time cannot be agreed, use the cancellation policy above. After departure, contact Frontier so any failed visit can be reviewed first.

Bookings and waitlist requests made under an earlier policy keep their original arrangements. This policy does not retroactively impose a deposit or travel deduction. It does not authorize deductions that are prohibited by law.

Photos, inspection & concerns

Customers may submit contact information, a mobile-service address, requested timing and up to four optional condition photos through Frontier's booking form. Anyone who receives the hard-to-guess private request link may be able to view its appointment and payment status, pay, or request changes, so customers should keep that link private. Card numbers are not collected or stored by Frontier's booking form.

Before-and-after photos may be taken to document vehicle condition and completed work. Photos will be used for public marketing only with the customer's permission.

Customers are encouraged to inspect the vehicle at completion and report any concern promptly so it can be reviewed in good faith. These terms do not limit rights or responsibilities that cannot legally be waived.

Updates & acceptance

The terms shown when a booking is completed apply to that service. Future changes apply to future bookings and will be posted on this page. By accepting the final scope or receiving service, the customer acknowledges these terms.